Clementine Florals

TERMS & CONDITIONS

DELIVERIES

Currently we only deliver within the township of Echuca & Moama. We deliver on Thursdays & Fridays between to hours of 10am - 5pm. We cannot guarantee exact delivery times. At the very latest orders must be received by 12pm to ensure same day delivery. If an order is placed after 12pm on a Thursday or Friday it will be delivered on the following noted delivery day. 

Pre orders are able to be placed from Saturday onward for the week ahead. We strongly encouraged pre ordering as we only order a small amount of flowers in each week to avoid wastage.

At this time we have COVID safe, contactless delivery measures in place. A friendly knock and run, leaving the items in a safe location. A text message also being sent to the recipient upon delivery, to ensure the items are received. For this reason residential addresses are essential.

We are unable to deliver to any schools, hospitals or nursing homes during this pandemic.

If you require flowers on a particular day or date for a special occasion or event, outside of our regular delivery days please contact us via or contact page or email us at hello@clementineflorals.net. Given enough notice we can certainly arrange this for you. 

REFUNDS

We do not issue refunds or returns for change of mind. Please read all the information on each product page carefully, so you are fully informed before making your purchase.

We will not issue refunds for incorrect delivery information being supplied. It is the customers responsibility. to provide the correct delivery details and date at the time of order. We may be able to re deliver items if required but extra fees may be charged.

We may offer a refund or store credit if items are broken or damaged upon delivery. Evidence of the product still within it's packaging or wrapping must be provided to received to obtain a refund.

The images on our fresh flower product pages should be used as a guide only. We aim to create something similar to images provided, however being a season product your order may appear differently dependent on what is in season and available at the time of order.

Flowers are a natural, delicate, heat sensitive and perishable product. Please read our flower care page to ensure the best longevity of your blooms. If you are concerned about the freshness of your flowers upon arrival, or after following our care instructions please don't hesitate in contacting us via our contact page or email us at hello@clementineflorals.net and we can discuss your options.

ACCEPTANCE

By making a purchase through this website you are agreeing to its terms and conditions. Terms and conditions may be changed at anytime with out warning. Site last update 21/08/2020


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